Privacy Policy

FoodFreedomFormula™ ("us", "we", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our coaching services and website.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us, including but not limited to:

  • Full name and contact details

  • Professional background

  • Health and wellness information

  • Dietary preferences and history

  • Physical activity levels and preferences

  • Emotional well-being information

  • Progress photos (if voluntarily shared)

  • Payment information

Usage Data

We automatically collect certain information when you visit our website:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent

  • Interaction with website features

  • Geographic location (country/region level only)

Communication Data

We maintain records of:

  • Email correspondence

  • Program participation

  • Session notes

  • Progress tracking

  • Feedback and testimonials

How We Use Your Information

Core Service Delivery

  • Personalized coaching and support

  • Program customization

  • Progress tracking and analysis

  • Communication about your program

Service Improvement

  • Analyzing program effectiveness

  • Improving coaching methodologies

  • Enhancing user experience

  • Developing new features

Business Operations

  • Processing payments

  • Sending administrative updates

  • Marketing communications (with consent)

  • Legal compliance

Data Protection and Security

Security Measures

  • Industry-standard encryption

  • Secure data storage

  • Regular security audits

  • Limited staff access

  • Secure payment processing

Data Retention

  • Active client data: Duration of program plus 24 months

  • Inactive client data: 12 months post-program

  • Financial records: As required by law

  • Anonymous aggregated data: Indefinitely for research

Your Rights and Choices

You have the right to...

  • Access your personal data

  • Request data correction

  • Withdraw marketing consent

  • Request data deletion (subject to legal requirements)

  • Export your data

  • Lodge privacy concerns

Sensitive Information Handling

Health and Wellness Data

We treat health-related information with extra care:

  • Separate secure storage

  • Stricter access controls

  • Enhanced confidentiality measures

  • Medical disclaimer requirements

Professional Information

We protect career-related information:

  • Confidential handling

  • No unauthorized sharing

  • Professional context only

  • Secure storage

Third-Party Services

We may use trusted third-party services for:

  • Payment processing

  • Email communication

  • Website hosting

  • Analytics

  • Scheduling software

All third-party providers are carefully selected and bound by data protection agreements.

International Data Transfer

If you're outside the UK/USA, your data may be transferred to and processed in these countries. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses

  • Data protection agreements

  • Privacy Shield compliance

  • Regular security assessments

Marketing and Communications

We may send you:

  • Program updates

  • Educational content

  • Success stories

  • Service announcements

  • You can opt out of marketing communications while maintaining essential program communications.

Changes to Privacy Policy

We may update this policy to reflect:

  • Service changes

  • Legal requirements

  • Best practices

  • We'll notify you of significant changes via email.

Contact Information

For privacy-related queries:

  • Email: [email protected]

  • Or you can use the contact form: harrysnell.com/contact - also found in the menu

Legal Basis for Processing

We process your data based on:

  • Contract fulfillment

  • Legal obligations

  • Legitimate business interests

  • Your explicit consent

Disclaimer

While we maintain high security standards, online data transmission carries inherent risks. By using our services, you acknowledge these risks. We're not liable for unauthorized access beyond our reasonable control.


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